FAQ
About BELM
What is BELM and what do you stand for?
BELM stands for handmade, sustainable and luxurious home accessories made of 100% merino wool. We combine craftsmanship with high-quality materials to create unique and stylish products.
Where are BELM products made?
All our products are handmade and produced with care in Vinkeveen, The Netherlands, using ethically sourced merino wool.
Order & Shipping
How do I place an order at BELM?
You can easily place an order via our webshop. Choose your favorite product, select the desired color and add it to your shopping cart. Then follow the steps in the checkout process.
What is the delivery time of my order?
Because our products are handmade, delivery time may vary. On average, we ship orders within 7 business days.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by country and are automatically calculated at checkout.
Returns & Warranty
Can I return my order?
Yes, read all the conditions here .
What if my product arrives damaged?
We strive for the highest quality, but if your product arrives damaged, please contact us immediately. We will work together to find a suitable solution.
Materials & Maintenance
What is merino wool good for?
Merino wool is soft, breathable, temperature regulating and hypoallergenic. It keeps you warm in winter and cool in summer and is a sustainable and natural material.
How do I maintain my BELM product?
Merino wool is self-cleaning and requires little maintenance. Regular airing is often sufficient.
Other Questions
How can I contact BELM?
You can reach us by email at [email address] or via the contact form on our website. We aim to respond within 24 hours.
How do I maintain my BELM product?
Merino wool is self-cleaning and requires little maintenance. Regular airing is often sufficient. Read more here: care advice